At Livways, we believe shipping should be fast, reliable, and transparent. We work hard to process orders quickly and ensure they arrive safely at your door.
Order Processing
Most orders are processed within 1–3 business days after the order is placed.
During peak periods such as sales events, new product launches, or holidays, processing times may take up to 8–10 business days.
Please note that estimated delivery times provided by shipping carriers do not apply to pre-order or custom products.
Shipping Cutoff Time
Our daily shipping cutoff time is 3:00 PM (Eastern Time).
- Orders placed before 3:00 PM may be processed the same business day.
- Orders placed after 3:00 PM will be processed the next business day.
Free Shipping
We offer free standard shipping on orders of $75.00 and up to the following regions:
- United States
- European Union
- Canada
- Australia
- New Zealand
- Singapore
Orders below the free shipping threshold are charged a standard flat shipping fee of $7.49.
Estimated Shipping Times
| Region | Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|---|
| United States | Express Shipping | 6–10 Business Days | $12.90 |
| United States | Standard Shipping | 8–12 Business Days | $7.49 for orders under $75.00 |
| United States | Standard Shipping | 8–12 Business Days | Free for orders $75.00 and up |
| European Union | Express Shipping | 6–10 Business Days | $15.99 |
| European Union | Standard Shipping | 8–12 Business Days | $7.49 for orders under $75.00 |
| European Union | Standard Shipping | 8–12 Business Days | Free for orders $75.00 and up |
| Canada | Standard Shipping | 8–12 Business Days | $7.49 for orders under $75.00 |
| Canada | Standard Shipping | 8–12 Business Days | Free for orders $75.00 and up |
| Australia | Standard Shipping | 8–12 Business Days | $7.49 for orders under $75.00 |
| Australia | Standard Shipping | 8–12 Business Days | Free for orders $75.00 and up |
| New Zealand | Standard Shipping | 8–12 Business Days | $7.49 for orders under $75.00 |
| New Zealand | Standard Shipping | 8–12 Business Days | Free for orders $75.00 and up |
| Singapore | Standard Shipping | 8–12 Business Days | $7.49 for orders under $75.00 |
| Singapore | Standard Shipping | 8–12 Business Days | Free for orders $75.00 and up |
We currently do not ship to Alaska, Guam, Hawaii, or Puerto Rico.
Shipping Fees & Duties
Shipping costs are calculated based on the order weight, package size, destination, and shipping method.
Any applicable customs duties, taxes, or VAT will be calculated at checkout based on your location.
Livways is not responsible for delays caused by shipping carriers, including weather conditions, transportation disruptions, or customs clearance.
Failed Deliveries
Delivery failures may occur due to:
- Incorrect or incomplete shipping address
- Recipient unavailable
- Package not collected within the carrier's holding period
- External factors such as weather or road conditions
If you notice any issues with your tracking information, please contact us as soon as possible.
Lost or Stolen Packages
Livways is not responsible for lost or stolen packages once the shipment has been marked as delivered to the provided shipping address.
We are also not responsible for packages lost due to incorrect shipping information provided by the customer.
Please double-check your shipping address before completing checkout.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: hi@livways.com
Response time: within 24 hours