At Livways, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in the same condition you received them
• Be in the original packaging
• Include proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Items marked as final sale
• Gift cards

Return Process

To start a return, please contact our support team at:

hi@livways.com

Please include your order number and the reason for your return request.

Once your return request is approved, we will provide instructions on how to send your item back.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged or incorrect.

Original shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include photos of the issue so we can resolve the problem quickly.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven't received your refund yet:

• Check your bank account again
• Contact your credit card company
• Contact your bank

Processing times may vary depending on your payment provider.

Contact Us

If you have questions about returns or refunds, please contact us:

Email: hi@livways.com