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Customer Support
If you have questions about your order, shipping, returns, or products, feel free to contact us.
If you're contacting us about an order, please include your order number for faster support.
Send Us a Message
Frequently Asked Questions
Where is my order?
Once your order ships, you will receive a tracking number via email. You can use this number to track your shipment.
Can I change my shipping address?
If your order has not shipped yet, we may be able to update the shipping address. Please contact us as soon as possible.
What if my item arrives damaged?
If your order arrives damaged or incorrect, please contact us within 7 days and include photos so we can resolve the issue quickly.
How long does shipping take?
Most orders arrive within 10–18 business days depending on your location and shipping method.
Company Information and Contact Details
This website is operated by the following business entities:
China Entity
Guangzhou Laizheheren Internet Technology Co., Ltd.
Room 19B1-A3072, No. 81-1 Nonglinxia Road, Yuexiu District, Guangzhou, Guangdong, China
United States Entity
Whoze LLC
345 E Burkitt St, Sheridan, Wyoming 82801, United States
Contact Information
Email: we@livways.com
Phone: +1 (818) 693-1768
If you have any questions about our services, orders, payments, or policies, please contact us using the information above. We will respond within a reasonable timeframe.